I just arrived home from our recent national Business Meeting held in Las Vegas. Looking back on the past few days, it would be unfair if I did not take the time to thank you and your entire team for the service you provide.
Over the years, we have come to think of your organization as part of our own. This year, you did more than ever and displayed a sense of passion and leadership seldom displayed by a service provider.
Delivering a message and having an organization understand it is a critical part of any business meeting. With your help, we not only delivered our message, but we did it in a professional and entertaining fashion. You helped set the tone and your visuals delivered the key themes in the most compelling way possible. Your team members are true professionals, but that is not what was most impressive.
This year we experienced issues with our conference facility. They were in the middle of a major construction project and could not meet the terms of our original contract. The meeting room was wrong, the noise was troublesome and the meeting was at risk. You took this problem on as if it was your own. You challenged the conference center to make the situation right for us. Working with our team, you solved the problems, helped negotiate a fee reduction, and working against the clock, you reconfigured your entire setup in another room more suitable for our final awards dinner.
Professional, dedicated, resourceful and accountable… this is how I think of you and your team. Thank you again. You made the difference!
When there’s a perfect balance between great design and flawless execution. That’s where we shine. We’re able to strike that balance because, at Cheshire, we’ve found an ideal sweet spot our clientele needs a richer offering than the traditional basic-level AV guys. At the same time, service with less complexity and expense than a giant production company. Our team of seasoned professionals thrive on making our clients look and sound their best.
When you partner with Cheshire, you’ll find we get to know you ahead of time. Assign a dedicated Production Manager just for you. We ask smart questions. Understand your objectives—and your voice. We draft detailed plans and build your unique personality into every facet of your event. So the message hits home.
From presentations to live-action video, creating original content and placing into the ideal format is one of the most intricate problems we help clients solve.
At Cheshire we are constantly challenging ourselves to push our technical knowledge for our customers. We keep up to date with the latest technology so you don’t have to.
Feedback from our clients
I just arrived home from our recent national Business Meeting held in Las Vegas. Looking back on the past few days, it would be unfair if I did not take the time to thank you and your entire team for the service you provide.Elliott J. Penner – President, French’s Food Company, LLC
Working with the Cheshire AV team was fantastic from beginning to end. Justin, Chad, and the entire team were focused on building a partnership with HealthcareSource to ensure that our needs were not only met, but exceeded. They took the time to learn about our program to make suggestions for improvements always keeping our budget in mind. Very much looking forward to continuing to build a relationship with the team and being part of the Cheshire AV family for years to come.Andrea Chadis – Marketing Manager – Events & Client Programs, HealthcareSource
Cheshire Audio Visual is a company I’ve worked with since 1994. They are my preference for corporate meetings as well as trade shows. Highly knowledgeable about the industry and equipment, collaborates with the client for the best solutions, and highly reliable. I wanted to thank Cheshire again for an excellent production. As always, your creativity and attention to detail made our program a success. I also appreciate the assistance with regard to our budget. Your flexibility, team effort and professionalism are unparalleled. I look forward to our next project.Allyn McCormick – Carlson Wagonlit Travel, Senior Meeting Planner, East Region Meeting and Events
I have partnered with the team at Cheshire AV for over 20 years on numerous tradeshows and events. They always have the newest equipment available, technicians trained on all equipment and most importantly they stay within the estimate provided. Our company continues to rely on them to be the AV industry experts. Couple that expertise with their outstanding customer service and you have a winning combination to keep me going back to them for all of our tradeshow AV needs.Roseann Denoncourt – VP Client Services – In Tradeshows & Events
What I appreciate about the team at Cheshire Audio Visual is their willingness to assess a situation and do what it takes to accommodate the customer. As we are all aware with large events we can be moving in one direction and slam! A circumstance arises that takes us down a totally different path. The Cheshire staff is always right on it. They communicate about what needs to be done to complete the project within budget while still having it be “The Best Show Ever.” The relationship with their customers is much more important than the profit, which is a rare these days.Joanie Vezelis – Manager, Friends of Highland – Highland Hospital
The meeting went very very well, and we are so pleased with everyone in Rochester, and in particular the video keynote files. Your guys did a great job on the video, not to mention everything else. Please thank them personally again for being so very professional. They were all extremely professional, helpful, attentive to our needs, and very concerned that they were providing what we need.
Great employees; they did you right. If we can ever use your services again, we certainly will.
Thanks again for your good service; we all very much appreciated it.David A. Gay – Coordinator, National Atmospheric Deposition Program
The Cheshire team did a terrific job on the SDPP conference….there were lots of last minute changes and additions and your entire team was at the ready to handle anything….We also had a tight load-in for the plenary as well as the table top exhibits and your staff made it happen…It was a pleasure working with Chad, Alan and Chris and we look forward to working with your team in the future.
On another note, I wanted to personally thank you for the fantastic job your team did on the CCF Gala – it was one of the best ones yet! Chad, Alan, Chris and Bob were absolutely wonderful to work with – always there with a solution to anything that came up and always happy to help. Your team is terrific!Roberta Sumner – VRS Meetings & Events, Inc.
We had a terrific experience with the Cheshire Team at the School Dropout Prevention Summit in September 2015. I cannot speak highly enough of the work that Justin and the rest of the team did to ensure that our event was an overwhelming success. From the beginning, Justin has been an exceptional partner. He attended various site visits, spent time on the phone carefully walking through details, searched high and low for the right podium and the best audio system, and visited the Hilton venue on several occasions to get questions answered. It is like a world class orchestra, the way the team works. We could not have organized a state of art conference without Cheshire Team and am so grateful for the partner I found. Thank You!Sakil Malik – Former Deputy Project Director, School Dropout Prevention Pilot Program
Cheshire has worked with the University at Buffalo Dental Alumni Association since 2007. We host the Buffalo Niagara Dental Meeting, an annual meeting of approximately 2600 professionals. We have between 25-30 speakers and lectures over a 3-day period. We NEED an AV company who knows how to switch over several lecture rooms at the same time, knows how to handle the different personalities and needs of our speakers, and knows how to solve any AV problem that may arise.
We appreciate working with the staff of Cheshire and have come to trust and respect their ability, creativity, and professionalism at our annual meeting! Cheshire is a direct reflection on us!Sherry Szarowski – University at Buffalo Dental Alumni Association
I wanted to let you know that Jesse & Chris were a top notch A/V team. Their execution was flawless. I’ve been doing this conference since 1998 and the A/V and special lighting this year was in a completely different league. This was the first time there was no last minute panic before our opening general keynote session. There was no scrambling to resolve any malfunctioning equipment during anytime throughout the conference. There was no reverberating feedback or dead spots. It was simply a first class operation.
They were a complete pleasure to work with. They were always on and prepared. They quickly responded to any request and resolved any last minute disruption with an immediate solution. They contributed ideas and helpful recommendations. They made sure that every speaker was properly prepared and comfortable with the equipment before going on stage.
I’m sure Jesse and Chris represent the quality of cadre across your organization. I would recommend you’re A/V to anyone who wants to host a professional event and not have to worry about the A/V logistics.
On behalf of the entire Calero team and all the customers that enjoyed the wonderful event this year, I wanted to extend our heartfelt thank you. Your team was a pleasure to work with. Please feel free to use us as a reference.
We look forward to working with you on our 2015 Calero World User Training Conference in Phoenix in September.Larry Foster – EVP, GM, Calero
I am pleased to write a letter of recommendation for Mr. Justin Cheshire. Thanks to Justin’s hard work and dedication in his current position as Director of Sales and Development at Cheshire AV, he has achieved an outstanding rapport amongst clients such as Reckitt Benckiser, various vendors, and our company, Direct Travel. Justin has demonstrated exemplary proficiencies throughout our relationship with Cheshire AV; most importantly proving to be an outstanding communicator, whether through his written or verbal correspondence. Justin has also proven his versatility to work as a collaborator with our team at Direct Travel and, when necessary, his ability to take the reins and step up as a leader in order to get the job done. Furthermore, Justin has never been one to overstep his boundaries and has always worked with the utmost professionalism and graciousness, thus making him nothing short of a delight to work with.
It is with great pleasure that I recommend Mr. Justin Cheshire to your company and I look forward to speaking with you about his further qualifications.Maria C. Posada – Senior Meeting Planner, DT/Senior Meeting Planner
- “Hale Northeastern Expo Services’ expectation of service excellence is probably higher than the majority, because we have had the honor of working for some of the most prestigious associations and companies in the country. When we choose to subcontract audio visual and production support for a specific program, we choose carefully. We require a company that not only has the best in state-of-the art equipment but one who has an experienced staff to produce that event with the same level of professional integrity as we have. Cheshire AV has proven to us that they understand that synergy.Our success depends on an outstanding production created with a seamless precision for every detail. Cheshire AV makes the Hale Grade for Excellence, we are proud to have them as a service partner.”John Dubreville – Director of Sales, Hale Expo Services